I am a doer, a maker, and a leader. My work over the last 17 years has spanned brand development, digital strategy, user experience design, workflow streamlining, data modeling, master planning, and large-scale back-end system implementations. I run a tight ship and have zero tolerance for poor design, sloppy documentation, convoluted architecture, or dead weight. On any given project, I am deeply involved from inception to release, and have often been described as the unrelenting force that holds the entire project and its people together.

As important as the end experience is for our users, it’s equally important to make sure the team that’s making the actual work happen has the most pleasant and productive journey along the way. There’s nothing cool about working inefficiently and burning people out. This is a big part of the course I teach, Leadership, Ethics, and Professional Practice in the MFA program for Interaction Design at the School of Visual Arts (SVA). My book, The Art of User Experience, will be published in Fall 2017. I live in New York City with my husband Matthew, and my two children, Owen and Alastair.